Safety is the foundation of trust in ride-hailing. That’s why Driven has invested in tools, technology, and policies that protect both riders and drivers on every journey.
1. Verified Riders and Drivers
Every driver and rider undergoes identity verification before using the platform. This ensures that everyone on the app can travel with confidence.
2. In-App SOS Button
Our emergency button instantly connects users with local emergency services and Driven’s 24/7 support team, providing quick help when it matters most.
3. Trip Sharing
Riders can share their live trip details with friends or family, ensuring someone always knows where they are.
4. Ratings and Feedback
After every trip, riders and drivers rate each other. This two-way system helps us maintain accountability and a high level of service.
5. 24/7 Support
Driven’s support team is available around the clock to assist with safety concerns, trip issues, or emergencies.
"I feel secure knowing my trips are tracked and that there’s always help at the tap of a button. Safety is why I chose Driven."
– Naledi, Frequent Rider in Pretoria
Driven: Built on Trust
At Driven, we know that safety builds trust, and trust builds communities. By protecting riders and drivers, we’re ensuring that every trip moves Africa forward—safely and confidently.
